If I talk to one more Customer Service desk in INDIA I think I might scream! They read from scripts, they do not listen to your original question, they ask you what you just told them, then they send you a follow-up email repeating what they just told you when you told them it did not address your question.
Amazon.com just lost me as a customer. And based on how much money I have spent at Amazon over these many years, that will be a big loss to them, though unfortunately they will not feel it at all. Too bad, too.
I honestly wish there were some way for us to make a statement any more. At least in my own mind, I am making a point, and I will spend my money elsewhere.