Tuesday, December 23, 2008

Customer (DIS)Service

If I talk to one more Customer Service desk in INDIA I think I might scream! They read from scripts, they do not listen to your original question, they ask you what you just told them, then they send you a follow-up email repeating what they just told you when you told them it did not address your question.

Amazon.com just lost me as a customer. And based on how much money I have spent at Amazon over these many years, that will be a big loss to them, though unfortunately they will not feel it at all. Too bad, too.

I honestly wish there were some way for us to make a statement any more. At least in my own mind, I am making a point, and I will spend my money elsewhere.

1 comment:

Lydia Fiedler said...

My fam was just talking about this at Christmas. There's this exaggerated politeness too that is maddening. So it's like this:

You: "I'm going to get on a plane, fly to Bombay and stab you in the eye with my motherboard."
Him: Thank you very much for your business Mrs. Hanna we appreciate your business very much and thank you for choosing at&t for you wireless carrier now can you please tell me do you have electrical power to your house please Mrs. hanna?